A refund can take 5~7 business days to return to your payment method.
Let us help! Please contact us for assistance and we will notify the vendor to resolve the issue. For store credit: If the vendor approves, we’ll send you a return label and process a store credit for the incorrect product received. For exchange: we’ll work with the vendor to arrange an exchange for the correct […]
Depending on their policy, some vendors may accept returns if the product is damaged or defective. Please use the message icon on the Order Detail page to contact the vendor or call us at 213-745-3001 during normal business hours. When contacting us regarding a damaged or defective product, please provide close-up and full shot images […]
You may submit a return/exchange request to a vendor by following these instructions: Open the order in the detail page. Click ‘Return Request.’ Select the items to return and click ‘Continue.’ For each item, input the return/exchange reason. If the reason is due to damaged or incorrect items received, provide a photo. Select ‘Refund Type’. […]
Typically, as with most wholesalers, all purchases are final. However, each vendor has their own policy for return. Please contact the vendor or check their vendor page on Orangeshine.com for their return policy.